Support Center
Frequently Asked Questions
Everything you need to know about our logistics, warehousing, and transportation services. Engineered for clarity and precision.
01
General Questions
What are your standard business hours?
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We operate 24/7 for transport operations. Our administrative office is open Monday to Friday, 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM.
How do I track my shipment?
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Shipment tracking can be accessed by calling our office at (03) 8709 9925 with your consignment number. Real-time GPS tracking is available for our priority freight services.
02
Freight & Courier
Do you offer same-day delivery?
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Yes, we offer express same-day courier services for metropolitan areas. Bookings must be made before 10:00 AM for guaranteed same-day arrival.
What is the maximum weight capacity for freight?
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Our fleet ranges from 1-tonne vans to B-Double combinations. We can manage single pallets up to full 34-pallet loads across our interstate network.
03
Warehousing
Is your storage facility temperature controlled?
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We provide ambient, chilled, and frozen storage solutions at our primary distribution centers, all monitored 24/7 with redundant power systems.
04
Fleet Hire
Can I hire a vehicle without a driver?
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Currently, Abbott's Transport provides wet hire only (vehicle + professional driver). This ensures all operations meet our strict safety and insurance standards.
Still have a question?
Our logistics experts are available to discuss your specific transport requirements and provide tailored solutions.