Terms & Conditions

In these Terms and Conditions:

• "Company" means Abbott Investments Australia Pty Ltd (44 147 560 978), trading as Abbott's Transport Solutions.
• "Customer" means the person, business, or entity engaging the Company's services or using the Company's website.
• "Services" means any transport, freight, courier, warehousing, 3PL, fleet hire, or related logistics services provided by the Company.
• "Goods" means any cargo, freight, parcels, or items accepted by the Company for carriage, storage, or handling.
• "Website" means the website located at abbottstransportsolutions.com.au and all associated subdomains.

By accessing our Website or engaging our Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Website or Services.

The Company reserves the right to amend these Terms and Conditions at any time. Any changes will be effective upon publication on the Website. Continued use of the Website or Services following the publication of changes constitutes acceptance of those changes.

All quotations provided by the Company are estimates only and are subject to change based on actual weight, dimensions, distances, and any special handling requirements of the Goods.

Quotations are valid for 14 days from the date of issue unless otherwise stated. The Company reserves the right to adjust pricing where the actual specifications of the Goods or Services differ materially from those described at the time of quotation.

The Company will use reasonable endeavours to meet estimated delivery times; however, delivery dates and times are estimates only and are not guaranteed unless expressly agreed in writing.

The Customer agrees to:

• Provide accurate and complete information regarding the nature, weight, dimensions, and value of all Goods tendered for carriage or storage
• Ensure all Goods are adequately packed, labelled, and suitable for transport or storage
• Comply with all applicable laws, regulations, and industry standards relating to the Goods, including the Australian Dangerous Goods Code where applicable
• Disclose any hazardous, perishable, or restricted items prior to consignment
• Ensure access to pickup and delivery locations is safe, suitable, and available at the agreed times
• Pay all invoices within the agreed payment terms

To the maximum extent permitted by law, the Company's liability for loss of or damage to Goods is limited in accordance with the terms and conditions of carriage accepted at the time of consignment.

The Company shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of revenue, or loss of business opportunity, arising from or in connection with the provision of Services.

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.

The Company maintains appropriate insurance coverage for its operations, including public liability and goods-in-transit insurance.

Claims for loss or damage to Goods must be lodged in writing within seven (7) days of delivery (or expected delivery in the case of non-delivery). Failure to submit a claim within this period may result in the claim being denied.

Customers are encouraged to arrange their own transit insurance for high-value Goods. The Company can provide advice on appropriate coverage upon request.

Unless otherwise agreed in writing, all invoices are payable within thirty (30) days of the date of invoice. The Company reserves the right to charge interest on overdue amounts at a rate of 2% per month, calculated daily.

The Customer shall be liable for all costs and expenses (including legal costs on a solicitor-client basis) incurred by the Company in recovering overdue amounts.

The Company reserves the right to exercise a general lien over any Goods in its possession pending payment of all outstanding amounts owed by the Customer.

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, severe weather events, pandemics, government restrictions, industrial action, road closures, traffic incidents, mechanical breakdown, or acts of terrorism.

Both the Company and the Customer acknowledge their respective obligations under the Heavy Vehicle National Law (HVNL) and the Chain of Responsibility (CoR) framework. The Customer agrees to cooperate with the Company to ensure compliance with all relevant safety duties, including but not limited to mass management, load restraint, speed, and fatigue management.

The Customer warrants that loading, packing, and documentation of Goods will comply with all applicable laws and regulations. Any penalties or fines incurred by the Company as a result of the Customer's breach of CoR obligations shall be the Customer's responsibility.

All content on the Website, including text, images, logos, and design, is the property of the Company or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, or otherwise use any content from the Website without the prior written consent of the Company. The Company makes no warranties regarding the accuracy, completeness, or timeliness of the content on the Website.

The Company collects, uses, and discloses personal information in accordance with its Privacy Policy. By engaging our Services, you consent to the collection and use of personal information as described in that policy.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria and any courts of appeal therefrom.