Privacy Policy

Abbott Investments Australia Pty Ltd (ABN to be confirmed), trading as Abbott's Transport Solutions ("we", "us", "our"), is committed to protecting the privacy of personal information collected through our operations, website, and services.

This Privacy Policy outlines how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, engaging our transport and logistics services, or providing us with your personal information, you consent to the practices described in this policy.

We may collect the following types of personal information:

• Full name, email address, phone number, and postal address
• Business name, ABN, and position or title
• Delivery and pickup addresses associated with freight consignments
• Driver licence details and vehicle registration information (for fleet hire and subcontractor engagement)
• Payment and billing details, including credit card or bank account information
• Records of communications with our team (phone calls, emails, web form submissions)
• Website usage data including IP addresses, browser type, and pages visited (collected via cookies and analytics tools)
• Employment-related information where you apply for a role with us, including qualifications, work history, and referee details

We collect and use personal information for the following purposes:

• To provide, manage, and improve our transport, freight, warehousing, and fleet hire services
• To process bookings, generate consignment notes, and manage delivery schedules
• To communicate with you about your shipments, account, or enquiries
• To issue invoices and process payments
• To comply with our legal and regulatory obligations, including Chain of Responsibility (CoR) requirements under the Heavy Vehicle National Law
• To assess applications for employment or subcontractor engagement
• To administer and improve our website, including analysing usage patterns
• To send you marketing communications where you have opted in or where permitted by law (you may opt out at any time)

We may disclose personal information to:

• Our employees, contractors, and subcontractors who require the information to perform their duties
• Third-party service providers such as IT hosting providers, payment processors, and accounting firms
• Insurance providers in connection with claims or coverage for freight and fleet operations
• Government bodies and regulators, including the National Heavy Vehicle Regulator (NHVR), where required by law
• Professional advisors including solicitors and auditors

We do not sell or rent your personal information to third parties. We take reasonable steps to ensure that any third party receiving personal information is bound by obligations of confidentiality.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

• Secure, encrypted storage of digital records
• Access controls limiting personal information to authorised personnel only
• Regular review of our information security practices
• Secure disposal of personal information no longer required for any lawful purpose

In the event of an eligible data breach, we will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988.

Our website may use cookies and similar technologies to enhance your browsing experience and collect aggregated usage data. Cookies help us understand how visitors interact with our site so we can improve its functionality and content.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, out-of-date, or incomplete information
• Opt out of receiving marketing communications at any time
• Make a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details below. We will respond to access and correction requests within a reasonable timeframe and, in any event, within 30 days.

If you believe we have breached the Australian Privacy Principles or you wish to make a complaint about how we handle your personal information, please contact us in writing. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.